Terms and Condition for NoaNoa Island
RENTING INDIVIDUAL VILLA
NoaNoa Island has a “Child-Free” Policy. Children below 12 years of age are not allowed on NoaNoa Island when renting just the villa except if you are renting the whole island.
BOOKING DEPOSIT AND PAYMENT
25% of the booking cost is required at the time of booking.
Balance due 60days before arrival.
Deposits can be made via credit card or bank deposits.
For booking made within 60days, 100% of the booking cost is required at the time of payment.
CANCELLATION POLICY
Note: We strongly recommend that you purchase a travel insurance to cover risks of flight delays, health, emergency, cancellations etc.
Cancellations made more than 90 days prior to arrival will incur a P2,500 administrative fee. Cancellations made within the 60 days prior to arrival will incur the 25% charge of the total cost. Any deposit made will be forfeited.
Cancellations received within 45 days prior to arrival will incur 100% charge.
Failure to arrive at NoaNoa will be treated as No-Show with no refund. Arrangements can be made for unscheduled speedboat transfers to accommodate any unexpected needs for departures, but no refund shall be made in the event of a shortened stay.
CHANGES IN RESERVATIONS / MODIFICATIONS
In the event of flight cancellations due to inclement weather, refunds on payments made will not be allowed. However, rebooking may be made within 6 months of your cancelled arrival date, subject to availability of the room.
No cancellations or modification fees will be charged if you choose to modify 60 days before your arrival date. Otherwise, you will be charged 25% of the total reservation cost.
MEAL PLAN
Breakfast is selected from the menu provided by NoaNoa. Lunch and Dinner are set menus. Coffee, herbal teas and filtered water are provided.
Special dietary restrictions must be requested at least 2 weeks prior to arrival. With this notice our kitchen will use best efforts to accommodate vegetarians, pescatarians, and gluten free guests. Please note that the NoaNoa kitchen is poorly equipped to accommodate vegan / halal. We can find local foods to provide but the variety may not be diverse. Failure to provide 14 days advance notice will result in an additional fee of P250 per meal and a limited variety of food.
BOAT TRANSFER
Transfers to NoaNoa Island shall only be arranged by our transfer desk. The total voyage is approximately 75 minutes from El Nido to NoaNoa Island. Guests arriving on their own must obtain permission in advance from NoaNoa for organizational and security reasons. This pertains to guests arriving via private boat or yacht, seaplanes or helicopter.
MEDICAL, SECURITY AND SAFETY RISKS
Guest participates in any activities at their own risk.
You acknowledge that you are travelling to a remote island where among other things may not be at your standard. It is also the guest responsibility to take adequate insurance to cover the whole duration of the travel.
Children are the sole responsibility of the parent / legal guardians and are to be supervised at all times.
CORAL SAFE
NoaNoa Island provides each room with one tube of Coral Safe SunBlock. No other sunscreen is allowed on NoaNoa as part of our effort in protecting the NoaNoa Marine Sanctuary. A Rash shirt is recommended for UV protection. Thank you for helping us protect the reef.
All the non-motorized water equipment and toys are provided for the guest enjoyment. Damaged equipment will be charged based on repair or replacement estimate.